International best practice,quality management anf high performance: inferences from the Australian automotive sector

The adoption of international ‘best practice’ (IBP) has been presented widely as a strategy for organizations to improve productivity and competitiveness. The most prominent best practices include total quality management, continuous improvement programmes and just-in-time (JIT) production. Two key measures of competitiveness are quality and efficiency, and we examine those IBPs that lead to high levels of quality and efficiency in the Australian automotive industry. Our findings are based on a survey of the Australian automotive industry, and they suggest that the successful implementation of JIT and continuous improvement programmes can influence efficiency; this corresponds with recent discussions of IBP. However, our analyses also indicate that certain areas of human resource management, such as performance appraisals, performance-related pay, welfare schemes and testing during selection, can have an important influence on efficiency and quality and should also be considered as important forms of best practice.     

From spending to understanding: Analyzing customers by their spending behavior

In customer segmentation, a common strategy is to use individual differences as a predictor of future behavior. Recent advances in data management in large financial institutions give an unprecedented and potentially powerful source of data for identifying such differences. We show that spending data can substantially help target the direct marketing of financial products, and constitutes new information, not captured by demographics. In particular, a systematic combination of this independent source and more traditional measures can enhance the predictive power of marketing research and improve the relationship with customers as illustrated in a direct mailing selection method which substantially raises response rates.     

Politics of national tourism policy in Britain

Although tourism is increasingly viewed as an important issue for governments, analysis of the politics of tourism policy is less developed than in other areas of leisure policy. This article attempts to link developments in British tourism policy to wider policy contexts. The historic development of tourism policy from private interest group formation, through government subsidy to statutory status reflects patterns evident elsewhere in leisure. Similarly, the subsequent shift from pluralism through welfarism to economic realism in leisure is clearly reflected in the changing role of the national tourist boards in the last 25 years. Although private interest groups in tourism have benefited considerably from government intervention in the past, it seems that government has become progressively less inclined to treat tourism as a special case in recent years. It is argued that application of theoretical perspectives developed in the field of leisure policy can help to illuminate the processes driving the development of tourism policy as well.     

A corporate model of sustainable business practices: An ethical perspective

This paper considers contemporary business practice and its sustainable performance from the view of stakeholders and their perceived value. A company has responsibilities and commitments to many different internal and external stakeholders in the marketplace and society. This view underlines the need for organizations to, not only provide value, but do so in a sustainable and socially responsible manner. A model is developed based on five, separate but interconnected, elements. The model is iterative and acknowledges its elementary state, suggesting further development and refinement in the field of sustainable business practices from an ethical perspective.     

Win the China IP war and gain globally

The loss of intellectual property (IP) is a compelling problem for international companies developing their business positions in China. This article reports on a qualitative study that involved 20 face‐to‐face interviews with CEOs of major IP‐owning companies as well as IP lawyers, IP protection consultants, and security agents who track down offenders to provide case evidence to the Public Security Bureau. Our data analysis implies that a majority of companies were found to be lax in their IP protection measures, relying perhaps too much on legal redress rather than a priori preventatives. As a response, a strategic framework (BARD—best practice, audit, review, design) has been developed that, if applied, will deliver higher levels of IP protection. © 2010 Wiley Periodicals, Inc.     

The adoption of international best practices in a Western culture: East meets West

Contemporary organizations facing changing economic and strategic realities have considered many models of organizational performance, in particular those based on ‘actices’odels of best practice have emanated from the USA, some European countries and Japan; however, the question remains –ternational best practices be transferred to Australia or elsewhere? Since companies in Japan, in particular, have been seen as harbingers of these best practices, we compare the level of adoption in Japanese and non-Japanese companies in three Australian industries. Differences between Japanese and non-Japanese companies were more apparent in the automotive industry with only a few differences found for the information and tourism industries. The main differences between the two ownership categories were in areas of unionization and management–elations, that is, areas that may be influenced more by institutional arrangements than by cultural differences. Perhaps the most interesting finding from the comparative research was that there were relatively few differences between the Japanese and non-Japanese companies. These characteristics include: organizational structure, labour turnover, teams as part of the organizational structure, levels of training, use of ringi-style decision making, security of employment, employee welfare schemes, the use of and success with performance appraisal and performance-related pay, and a wide range of quality systems. The key pillars of Japanese management are not being transferred, and we cannot expect to see identical arrangements regarding other management practices. But the differences between Japan and western countries such as Australia are very gradually declining.     

An Economic Analysis of the Returns to Canadian Swine Research: 1974–97

This paper reports a new set of estimates of the returns to swine research in Canada. These estimates are obtained using Agriculture and Agri‐Food Canada's Canadian Regional Agricultural Model (CRAM). Positive Mathematical Programming is incorporated into the model for use in this study. The CRAM allows the effects of supply shifts from technological change in the hog industry to interact with product and factor market conditions in the rest of Canadian agriculture. Extensive sensitivity analysis is conducted to examine the robustness of the return estimates under variations in some of the key assumptions employed in the analysis. The costs of public and private sector swine research are estimated. Public sector research costs are inclusive of the marginal excess burden of taxation. Overall, the estimated benefits from Canadian swine research are high relative to the estimated costs for the time period considered. Previous estimates of the returns to Canadian swine research were obtained by Huot et al. (1989) with a partial equilibrium model that did not allow for intra‐sectoral resource use adjustments. The estimated returns obtained in the present study are generally higher than those obtained by Huot et al. For example, the estimates obtained from the direct application of the econometrically estimated supply function in this study gave an internal rate of return of about 124% and a benefit‐cost ratio of 22.4 to 1. Huot et al reported comparable estimates of about 43% for the internal rate of return and 6–7 to 1 for the benefit‐cost ratio. The differences in returns are not solely attributable to the use of a multi‐market versus a single‐market partial equilibrium approach. There are also differences in the estimates of the marginal excess burden of taxation between the two studies. L'analyse que void présente une nouvelle série d'estimations quant au rendement de la recherche porcine au Canada. Ces estimations dérivent du Modèle d'analyse régionale de l'agriculture du Canada (MARAC) du ministère canadien de l'Agriculture et de l'Agroalimentaire. Aux fins de la présente étude, on avait intégré au modèle une programmation mathématique positive. Le MARAC autorise l'interaction entre les retombées d'une modification de l'offre attribuable au virage technologique de l'industrie porcine et les conditions du marché des produits et des facteurs dans le reste de l'agriculture canadienne. Les auteurs ont effectué une analyse de sensibilité poussée en vue d'établir la robustesse de leurs estimations quand variaient quelques‐unes des principales hypotheses de l'analyse. On a estimé le coût de la recherche sur les pores poursuivie par les secteurs public et privé. Dans le secteur public, le coût de la recherche incluait une charge fiscale légérement excessive. Dans l'ensemble, la recherche sur les porcs entreprise au Canada a rapporté beaucoup comparativement à ce qu'elle a coûté pendant la période à l'étude. Les estimations antérieures, établies par Huot et ses collaborateurs (1989), venaient d'un modèle àéquilibre partiel ne permettant aucun ajustement pour l'utilisation intra‐sectorielle des ressources. Les revenus estimés ici sont généralement plus élevés que ceux de Huot et de ses collaborateurs. Ainsi, une application directe de l'offre estimée par des méthodes économétriques à l'analyse donne un taux de rendement interne d'environ 124 % et un indice de rentabilité de 22,4 pour 1. À titre de comparaison, Huot et ses collaborateurs rapportent des résultats d'environ 43 % pour le taux de rendement interne et de 6 à 7 pour 1 en ce qui concerne l'indice de rentabilité. Pareil écart ne résulte pas uniquement du choix d'un modèle àéquilibre partiel reposant sur plusieurs marchés au lieu d'un seul; on relève aussi des variations dans l'estimation du léger excès de la charge fiscale entre les deux études.     

Creativity Business Discipline = Higher Profits Faster from New Product Development

A study was conducted of 69 analysts evaluating 267 early-stage new product development (NPD) projects in a major global chemical company over a 10-year time span. Positive correlations were found between profits resulting from NPD project analyses and the degree of creativity of the analysts evaluating those projects. Creativity can be reliably measured with standard psychological instruments, such as the MBTI® Creativity Index. Analysts with MBTI Creativity Indices above the median for the group studied identified opportunities providing 12 to 13 times more profit than those with MBTI Creativity Indices below the median, when both groups were rigorously trained and coached in "stage-gate" business analysis methods.
NPD requires breakthrough creativity because the first ideas for commercialization are almost never commercial until they have been substantially revised through a thought process involving branching. It is therefore most productive to preselect innovative, creative people for the early stages of NPD, and then teach this group the business discipline required in stage-gate NPD processes.
The results show that by utilizing these principles, both the overall speed and productivity of typical NPD processes can be increased approximately nine-fold, or nearly an order of magnitude when compared to today's typical linear stage-gate processes.     

The governance of transport and climate change

Climate change is one of the key global policy issues of our time. Transport is the sector from which it has been hardest to cut emissions and, to make substantial progress in the future, action will be required at all levels of government from international to local. The governance of transport within this already challenging arena is further complicated by the existence of different structures for the management of transport modes and variations in formal governance structures across countries and regions.This paper examines the prospect for deep cuts in CO₂ emissions from transport through an examination of the key policy levers for change and considering the governance issues that surround them. The focus of the paper is the United Kingdom, and in particular England and Scotland. The UK is the first country to have a legally binding internal obligation to meet carbon dioxide reduction targets and this has prompted significant activity in both governance institutions and delivery. The research uses a multi-level governance framework to understand the policy environment in England and Scotland, capturing both the range of spatial actors and the influence of sectoral actors in what is a complex polity.It is concluded that the policy approach currently appears constrained by a desire to divide accountability by formal institutional structures, thus failing to tackle the dispersed nature of travel and the national and international nature of businesses. There is currently a lack of clarity about the tiering of responsibilities between spatial levels and there is therefore a comparative lack of commitment to the potential for demand management and travel reduction strategies to contribute to carbon reduction. Carbon reduction policies are also influenced by strong industry lobbies whose goals may not be fully aligned with carbon reduction strategies. The profusion of actors engaged in climate change policy seems to dilute rather than promote effective policy making.